If your iPhone 5 battery suddenly shuts itself off, experiences shorter battery life than expected, or needs to be charged seemingly constantly, it may be a result of a battery issue that impacts some iPhone 5 devices, and Apple will now fix the issue for free.
Titled the “iPhone 5 Battery Replacement Program“, the included note says the following:
“Apple has determined that a very small percentage of iPhone 5 devices may suddenly experience shorter battery life or need to be charged more frequently.
The affected iPhone 5 devices were sold between September 2012 and January 2013 and fall within a limited serial number range.
If your iPhone 5 is experiencing these symptoms and meets the eligibility requirements noted below, Apple will replace your iPhone 5 battery, free of charge.”
Similar to the iPhone 5 Sleep / Power button replacement program, you can check eligibility by entering the serial number of your iPhone 5 on Apple’s website.
To get started, retrieve your iPhone serial number from iTunes or on the iPhone itself by going to Settings > About > Serial Number:
- Check your iPhone 5 battery eligibility here on Apple.com
If the device is eligible for the battery replacement service, you will get a message that says the following: “The iPhone 5 serial number you entered is eligible for this program. Please choose one of the service options below.”, you then have three options to have the device repaired by Apple:
- Take the eligible iPhone to an authorized service provider for repair
- Take the eligible iPhone to an Apple Retail Store
- Contact Apple Technical Support online or on the phone
Before sending your iPhone 5 into Apple for repair, be sure to back the device up to iCloud, iTunes, or better yet – both. Then remember to disable Find My iPhone to avoid iCloud lock, and erase the iPhone by resetting it to factory default settings.
Speaking from experience with having iPhone hardware repaired under similar replacement programs, I highly recommend taking advantage of this offer if your iPhone 5 suffers from any related issue. Perhaps this is why when I sent my own iPhone 5 in for the Lock button repair, they also replaced the battery for free (and the camera too, awesome).